I gave the Basic Plan 4 stars because one shipment of food I received was missing two snack bars. I joined the plan and Nutrisystem sent me dieting tools, instructions on how to use the plan and great tasting foods. The food tastes fine and it is very easy to just grab something pop it in the microwave if necessary and go. Hi Mary, We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. While their Basic plan worked for me for me, they have several options to choose from.
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I'm also a workaholic which means that previous diets I tried had, what I feel was, a significant impact on my lifestyle. Which is probably the main reason they all failed.
Nutrisystem is very simple. Take their base plan, modify the meal times to fit your current schedule, keep the intervals between meals roughly the same, and in no time it just becomes part of your day. The food for the most part is portable as well which is rather convenient. Again, Thank You for providing this product.
Before I was skeptical about ever seeing what I consider a healthy weight but this product and changed that skepticism into hope and has provided exactly what the proverbial doctor ordered. Plastic found in a dinner entree. It was very nice to see! I can't remember when this happened, maybe weeks ago.
I thought the response took longer than it should have. Really tho', I've had great customer service every time I needed them. Wait times when phoning are awful. I am very happy with the 30 pounds that I have lost. I love your food and do not want to totally stop my program. I am working with adjusting to everyday food lifestyle. But yet, I do not want to give up my program. I believe this will keep me on track with keeping my weight under control. Thank you for my delays in my order.
I tried Nutrisystem and found out I am allergic. I tried returning the items as they indicated there was a full refund policy, and they told me I couldn't. I called over seven times during the next 30 days and they were not cooperative or helpful at all. I got transferred around many times, and never had any help at all.
I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there!
We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon. I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal.
I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program!
For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues. We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon.
I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program.
Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more.
Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had.
The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase.
They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced.
When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.
Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.
We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing.
I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood.
Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok.
This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me.
I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay.
After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate.
We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work!
Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. I do not have to count calories. I do not have to weigh food. With Nutrisystem all I have to do is follow the instructions and eat the foods Nutrisystem supplies. When I joined Nutrisystem I was afraid the food would taste terrible as I had read a review online saying so.
Of course there are a few foods that do not suit my taste such as the eggs frittata; however, most of the foods are delicious.
For breakfast I can eat pancakes, blueberry pancakes, cinnamon buns or oatmeal. There are many other breakfast foods to choose from also. For lunch I can eat hearty minestrone soup or choose from many other menu items. Nutrisystem also offers great dinners, snacks and desserts. Following the Nutrisystem plan is easy and I am seeing results. I wish the weight melted off easier, but it took a while putting it on and so I expect it'll take time getting it off too.
I had tried losing weight on my own a few times but it was too hard to count calories and weigh out all of my food what a time sucker! I always got discouraged about losing the weight. With Nutrisystem I have not became discouraged because Nutrisystem makes the plan so simple to follow.
While it's not fresh food the meals are frozen , it still just as great tasting. Speaking frankly, I was really afraid that I would hate the Nutrisystem food. I gave the food a try thinking it would taste like cardboard. However, I was completely wrong, the Nutrisystem food is delicious.
Breakfast, lunch, dinner, dessert and all my snacks provided by Nutrisystem are tasty. My wife loves me being on the Nutrisystem diet too. She is very impressed with the progress I have made losing weight. She just makes dinner for the family and I eat my Nutrisystem meal.
Nutrisystem is a great diet plan that I personally think can help anyone lose weight. Let's be honest here, does any man like to cook? Not only do I not like to cook, I just don't have the time to cook. That's why Nutrisystem really appealed to me when my doctor recommended it. I am a busy man who works 80 hours a week. I am also single. I just don't know how to cook, so I eat fast food quite often. I also eat at restaurants often too. The reason I go out to eat so often is because I am single, busy and do not know how to cook.
Going out to eat is just easier than learning how to cook. But eating out is expensive and has caused me to quickly add on 30 pounds that I no longer wanted. I thought if I pay to go out to eat everyday I might as well pay to eat this healthy food and lose some weight.
The best part of the Nutrisystem plan is that I do not have to prepare the food and it still tastes great. I am losing weight eating healthy delicious foods. I'm happy and so is my doctor who was telling me I needed to lose weight. I have lost nine pounds since I started the diet. With Nutrisystem you get to chose from many foods that are already prepared for you.
You also get a daily menu planner and a diary to log your success in. Nutrisystem also provides a website that includes articles, weight loss stories, blogs, chat rooms and a live counselor who is available 24 hours a day for support. With the Nutrisystem plan I go online everyday and log onto Nutrisystems website to see my progress.
I also check the discussion group forums and talk to other men who are trying to lose weight. I enjoy using the Nutrisystem web site. The Nutrisystem plan is so simple to follow. I really can not think of any other diet plan that is as simple to use as Nutrisystem. The food Nutrisystem offers is also excellent. My favorite food from Nutrisystem is the beef stew.
I love beef stew and I would not want to give it up for a diet. However, with Nutrisystem I do not have to give up beef stew because Nutrisystem offers a beef stew dinner. I have been on the plan for about one month now and have alreasy lost seven pounds which wasn't happening with Bistro MD. I'm happy to say that losing weight has never been easier. The Nutrisystem plan is very easy to follow and simple to understand.
I get to eat three meals a day plus a snack and a dessert. As soon as I start to feel hungry I get to eat again. With Nutrisystem I get access to the Nutrisystem website tools too. The website is wonderful. I can log on and talk to other people from all over the world who are trying to lose weight. The other people on the website inspire me to want to lose more weight and become even healthier. The people on the website inspire to me to stick with the plan until I reach my goal.
It's a great support group. The Nutrisystem website also provides me with access to a counselor who is available 24 hours a day to chat with if I have any questions. It's working for me and I know it will work for you too. Now if I can only get my wife on it. I need more support! I have been using Nutrisystems plan for about two months now. I thought for sure when I started the plan that I would probably have at least one thing to complain about it; however, I was wrong.
Nutrisystem truly is a great plan. Any problems that you may read about online are obvioulsy one off items and not a consistent trend. The basic plan is extremely easy to follow. It comes with specific instructions on how to follow it. It also comes with some great dieting tools. The best part of the plan is that it comes with healthy foods that are already prepared for me to eat.
Food wise, I love the vegetable beef soup; it is one of my favorite things to eat for lunch. I love to eat the chili with beans for dinner. So far, I love all of the foods I've tried. I haven't found one that wasn't edible. Even the desserts and snacks taste darn good. And unlike other diets, with Nutrisystem I don't crave junk food because I get a treat everyday in the meal plan: I have needed to lose weight for quite awhile and am just glad that I'm finally doing something about it.
I am very satisfied with the basic plan. Like most guys I know, I love to eat! I was always afraid of going on a hard core diet plan because I did not want to give up great tasting foods. With the Nutrisystem plan I have not had to give up any of my usual great tasting foods. Hats off to Nutrisystem for figuring out how to get great tasting food in a small package that is so easy to prepare - just stick it in the microwave and you're eating in 5 minutes.
So far, my favorite is the mushroom risotto, the chicken with dumplings, and the chili with beans, the flame broiled beef patty, the barbecue sauce pork wrap, the chocolate chocolate chip pudding, the chocolate crunch bar, the chocolate chip cookie, the creamy tomato sauce, the blueberry pancakes and the blueberry muffins. I could go on and on about the rest of Nutrisystems dishes but I'm making myself hungry ;- I enjoy eating all of Nutrisystems foods.
I do not think I have found a food that I did not like yet. Do not be afraid of having to give up eating great food because you're still goign to get great food with Nutrisystem. Nutrisystem is a great diet plan for anyone - especially men. I get to eat great food that is already prepared for me everyday. All I have to do is follow the basic directions for following the plan and eat the Nutrisystem foods. The best part about the Nutrisystem plan is that I lost seven pounds since I started it a month ago.
Nutrisystem also supplies its members with a member website. The website helps individuals on the plan stay motivated. The website is a place where anyone who is on the plan can go for support. I enjoy logging onto the website and seeing the progress that I have made.
I also enjoy reading inspiring stories from others on the Nutrisystem plan that have lost weight. Luckily though, Nutrisystem offers many different foods to choose from.
Nutrisystem is also adding new food items to the menu all of the time. Always good to keep the variety up. The Nutrisystem plans foods are also healthy. Nutrisystem has empowered me to lose weight and maintain a healthy lifestyle. As an added bonus, I now do allthe cooking for my girlfriend, which has really helped our love life.
After all, who can't throw an extra dish int he microwave for 5 minutes? Give it a try guys and I expect your girlfriend will be just as happy as mine is. I have lost 20 pounds in three months and haven't been exercising at all. Just like their marketing says, the plan really does allow you to eat healthy while losing weight.
The foods are very easy to clean up when I am finished also. Just throw the microwave safe container in the trash. What more could you ask for? I take my frozen lunch with me to work and I can get more work done while losing weight! The plan is also very simple to follow, just follow their instructions. Don't deviate by eating snickers bars, okay?! Stay away from those evil vending machines too! If you drink coffee, stop using creamer as I discovered I was drinking an extra calories a day in coffee creamer!
The Nutrisystem plan is great for men who do not know how to cook and want to lose weight, feel healthier and eat healthier. Since starting the diet, I've lost 20 pounds and have started feeling good about my body again, which has helped my love life significantly. My girlfriend can't keep her hands off of my new slimmer waist ;- She is so proud of me and she thinks I look great.
Who would have thought I could eat healthy food that I do not have to prepare that I actually like? I am a married man who needed to lose weight. My wife told me I should try Nutrisystem because I could lose weight while eating good tasting food.
She also thought the plan sounded good because she would not have to cook special foods for me while I was dieting. I must say I am impressed with the Nutrisystem plan. Nutrisystem says they deliver a simple program with great tasting foods to help you lose weight.
Nutrisystem is not lying when they say this. Nutrisystems foods are delectable. I have never eaten healthy foods that tasted so good in all my life. There are foods like buffalo wing pretzels, pulled pork wraps, cinnamon buns, pancakes and many other great tasting foods. The foods are not drab and boring like with Medifast which I tried last year.
The foods are flavorful and delightful. I feel great and I am beginning to look great. My wife is enjoying the smaller me and I am enjoying the attention. Nutrisystem is a simple way to lose weight.
Fingers crossed I can keep it off when I go off of Nutrisystem. Nutrisystem is diet plan that allows a person to lose weight without having to think too much about it. I haven't tried any of the other plans, but I can tell you this, the basic plan is super easy to follow.
It comes with diet tools that are easy to use and awesome tasting foods albiet frozen. As they say in the support forum, it's all about taking it one day at a time and doing your best to stick with the meal plans and not deviate, which is hard to do if you have co-workers that want to eat out for lunch all the time.
The plan has helped me look better and feel great about myself. Losing weight has given me confidence that I had been lacking for awhile. I now feel confident at work and am ready for a career change. I have more confidence to ask women out on dates too. Well, at least online anyway. I owe my confidence to my weight loss and I owe my weight loss to Nutrisystem.
If you're thinking about joining Nutrisystem, see if you can get your hands on one of their chocolate puddings. It's hard to believe that something that tastes this good can help you lose wieght. Hey, just wanted to let you know that I read all the reviews and decided to give Nutrisystem a chance.
Turns out that its true The plan is extremely easy to follow and I have found it to be cheaper than buying food at the grocery store. I mainly shop at Whole Foods aka Whole Paycheck though. The plan comes with easy to understand instructions on how to lose weight. It also comes with access to a very useful website, daily menu planner and diary that are helpful for losing weight and keeping it off. IMHO, the best part of Nutrisystem is the food. I have really enjoyed the plentiful food options available on the basic plan.
Lots of variety and deserts. The breakfasts are my favorite part of the meal plan; they keep me going until lunch time.
The lunches are also very good. The dinners, snacks and desserts are also phenom. Great deal for the money! Yesterday I got up and ate blueberry pancakes, which tasted delicious. Later for lunch I ate creamy tomato soup which was also very tasty.
For dinner I had a barbecue sauce with pork wrap. The barbecue sauce with pork wrap was very good; it was my favorite meal of the day.